Frequently Asked Questions:
Q. What is a physiotherapist?
A. A physiotherapist is a skilled health care profession competent in managing a wide range of injuries and conditions. Physiotherapists can help reduce your pain and symptoms, fast track your recovery, improve your daily function and quality of life, and prevent re-injury or other complications.
Q. How is Hapi Physiotherapy different from other clinics?
A. At Hapi Physiotherapy we are a holistic healthcare team striving for excellence in your care and recovery, and we ensure the following attributes for our patients:
Devoted Attention: Your one-on-one session and 100% treatment time and focus for you.
Effectiveness: Emphasize on hands-on manual treatments for best musculoskeletal recovery.
Plan of Care: A clear recovery pathway outlining expected time of recovery and treatments involved.
Holistic Approach: Incorporate with concepts of Pilates, hydrotherapy, and ergonomic feedback for injury prevention.
Q. What can a physiotherapist help with?
A. Physiotherapists can help with a wide range of musculoskeletal, neurological, geriatric and sports-related injuries and conditions with some examples listed below.
Musculoskeletal: Acute / Chronic neck and lower back pain, frozen shoulders, sciatica, headache, joint arthritis, bursitis.
Neurological: Stroke, spinal bifida, traumatic brain and head injury, and other congenital neurological conditions.
Geriatric: Balance, reconditioning and fall prevention program for senior patients;
Sports-related: Ankle sprains, ligamentous or muscular strains / tears, joint instability or dislocation, fracture management.
Physiotherapy can also provide feedback about pre- & post-natal management, hydrotherapy, incontinence and personal fitness training.
Q. What does seeing a physiotherapist involve?
A. Seeing a physiotherapist is an interactive and comforting experience during which you express your concerns and describe the present symptoms, and your physiotherapist will reassure you, help you confirm the cause of the pain with physical examination, explain the recovery pathway and the treatment plan to meet your expectations. During the session please feel free to ask questions and express your thoughts so your physiotherapist can know you more and help you better!
Q. Do I need a doctor's referral before seeing a physiotherapist?
A. In Australia, physiotherapists are Primary Care Clinicians with expertise in diagnosing and managing a wide range of musculoskeletal injuries and conditions and therefore you don't need a doctor's referral to see a physiotherapist. However, a valid medical referral is necessary if your case is under or being managed by Work Cover, Third Party Insurances (i.e. Suncorp Insurance), Department of Veteran's Affairs or Medicare Enhanced Primary Care (EPC) program. In addition, your physiotherapist will often your medical background and at times liaise with your doctors to provide holistic care for your best recovery.
Q. What types of treatment will I receive?
A. Your physiotherapists are competent in using a wide range of treatment techniques, and the selection of the treatment techniques are tailored for you based on the physical examination to improve your condition effectively. Some of the commonly used treatments include manual muscle release, joint mobilization, deloading taping, western acupuncture, rehabilitation exercises and stretches. Your physiotherapist can also implement program for ergonomic modification to improve your work station, hydrotherapy and Pilate program to improve overall functionality.
Q. What shall I bring and wear during my initial physiotherapy visit?
A. Just bring yourself with ease of mind in comfortable stretchy shorts and T-shirt! It will also be beneficial if you can bring your previous investigation reports such as MRI, CT scan, Xray or ultrasound, or a medical report from your GP or specialist relevant to your current presentation for your physiotherapy assessment.
Q. Can I claim through my private health fund?
A. You can claim a part of your consultation fee through your private health fund if you have "extras" cover for physiotherapy and just pay the gap fee. It I best to check the policy of the cover and the subsequent gap fee directly with your health fund provider.
Q. What are your working hours?
A. Hapi physiotherapy is open from Monday to Saturday and the working hour is listed below.
Mon: 8:30am - 5:30pm
Tues: 8:30am - 5:30pm
Wed: 8:30am - 9:00pm
Thurs: 9:00am - 6:00pm
Fri: 9:00am - 6:00pm
Sat: 9:00am - 4:00pm
We are closed on public holidays.
Q. What is the cancellation policy?
We understand that urgencies may happen, your plan may change and you have to cancel or reschedule the appointment. Please inform us via a call or voicemail and our receptionist will contact you to reschedule your appointment. We appreciate you giving us as much notice as possible so we can help other patients better. Should you cancel a session with less than a day notice or miss a session without notice, you will then be liable for a $20 cancellation fee.
A. A physiotherapist is a skilled health care profession competent in managing a wide range of injuries and conditions. Physiotherapists can help reduce your pain and symptoms, fast track your recovery, improve your daily function and quality of life, and prevent re-injury or other complications.
Q. How is Hapi Physiotherapy different from other clinics?
A. At Hapi Physiotherapy we are a holistic healthcare team striving for excellence in your care and recovery, and we ensure the following attributes for our patients:
Devoted Attention: Your one-on-one session and 100% treatment time and focus for you.
Effectiveness: Emphasize on hands-on manual treatments for best musculoskeletal recovery.
Plan of Care: A clear recovery pathway outlining expected time of recovery and treatments involved.
Holistic Approach: Incorporate with concepts of Pilates, hydrotherapy, and ergonomic feedback for injury prevention.
Q. What can a physiotherapist help with?
A. Physiotherapists can help with a wide range of musculoskeletal, neurological, geriatric and sports-related injuries and conditions with some examples listed below.
Musculoskeletal: Acute / Chronic neck and lower back pain, frozen shoulders, sciatica, headache, joint arthritis, bursitis.
Neurological: Stroke, spinal bifida, traumatic brain and head injury, and other congenital neurological conditions.
Geriatric: Balance, reconditioning and fall prevention program for senior patients;
Sports-related: Ankle sprains, ligamentous or muscular strains / tears, joint instability or dislocation, fracture management.
Physiotherapy can also provide feedback about pre- & post-natal management, hydrotherapy, incontinence and personal fitness training.
Q. What does seeing a physiotherapist involve?
A. Seeing a physiotherapist is an interactive and comforting experience during which you express your concerns and describe the present symptoms, and your physiotherapist will reassure you, help you confirm the cause of the pain with physical examination, explain the recovery pathway and the treatment plan to meet your expectations. During the session please feel free to ask questions and express your thoughts so your physiotherapist can know you more and help you better!
Q. Do I need a doctor's referral before seeing a physiotherapist?
A. In Australia, physiotherapists are Primary Care Clinicians with expertise in diagnosing and managing a wide range of musculoskeletal injuries and conditions and therefore you don't need a doctor's referral to see a physiotherapist. However, a valid medical referral is necessary if your case is under or being managed by Work Cover, Third Party Insurances (i.e. Suncorp Insurance), Department of Veteran's Affairs or Medicare Enhanced Primary Care (EPC) program. In addition, your physiotherapist will often your medical background and at times liaise with your doctors to provide holistic care for your best recovery.
Q. What types of treatment will I receive?
A. Your physiotherapists are competent in using a wide range of treatment techniques, and the selection of the treatment techniques are tailored for you based on the physical examination to improve your condition effectively. Some of the commonly used treatments include manual muscle release, joint mobilization, deloading taping, western acupuncture, rehabilitation exercises and stretches. Your physiotherapist can also implement program for ergonomic modification to improve your work station, hydrotherapy and Pilate program to improve overall functionality.
Q. What shall I bring and wear during my initial physiotherapy visit?
A. Just bring yourself with ease of mind in comfortable stretchy shorts and T-shirt! It will also be beneficial if you can bring your previous investigation reports such as MRI, CT scan, Xray or ultrasound, or a medical report from your GP or specialist relevant to your current presentation for your physiotherapy assessment.
Q. Can I claim through my private health fund?
A. You can claim a part of your consultation fee through your private health fund if you have "extras" cover for physiotherapy and just pay the gap fee. It I best to check the policy of the cover and the subsequent gap fee directly with your health fund provider.
Q. What are your working hours?
A. Hapi physiotherapy is open from Monday to Saturday and the working hour is listed below.
Mon: 8:30am - 5:30pm
Tues: 8:30am - 5:30pm
Wed: 8:30am - 9:00pm
Thurs: 9:00am - 6:00pm
Fri: 9:00am - 6:00pm
Sat: 9:00am - 4:00pm
We are closed on public holidays.
Q. What is the cancellation policy?
We understand that urgencies may happen, your plan may change and you have to cancel or reschedule the appointment. Please inform us via a call or voicemail and our receptionist will contact you to reschedule your appointment. We appreciate you giving us as much notice as possible so we can help other patients better. Should you cancel a session with less than a day notice or miss a session without notice, you will then be liable for a $20 cancellation fee.
